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Technical Support Engineer

Israel · Full-time

About The Position

Innoviz Technical-support team is responsible to provide the best technical support for Innoviz key customers, from integration to full launched with Innoviz technology inside and after.

The Technical-support engineer aimed at providing high-quality solutions to issues rising directly from our customers. The Technical-support team is part of Innoviz Delivery department, in charge of Orchestrating the programs across the company, to deliver committed products to our customers.


What you will be doing:

·      Working with our customers on a daily basis - Automotive OEMs and Tier 1

·      Perform hands-on technical activities, including: analysis, investigation and reproduction of customer issues related

       to Innoviz sensor (HW/FW). Perform logs analysis and manage setups for reproduction of customer issues.

·      Become a buffer between the customer and RnD

·      Working with interdisciplinary R&D teams to answer / resolve questions or issues that arise

·      Prioritizing, balancing requirements of different stakeholders while taking into account R&D constraints and project

       timeline

·      Identify and escalate issues as needed


Requirements

·      BSc in Computer Sciences or Electrical Engineering or equivalent

·      At least 3 years of experience in technical support roles

·      Customer facing role - a positive, engaging personality

·      Multi-tasking, self-learning, highly motivated and a team player

·      Strong capabilities of building organized processes

·      High proficiency in spoken & written English is a must

·      System engineer / Technical support experience - preferred 

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