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Technical Support Engineer – Sensor area

Rosh Haayin - Israel · Full-time

About The Position

Innoviz's technical support team provides the best technical support for Innoviz key customers, from integration to fully launched with Innoviz technology inside and after.

The Technical-support engineer focuses on providing high-quality solutions for issues rising directly from our customers.

The Technical-support team is part of the Innoviz Delivery department, in charge of orchestrating the programs across the company and delivering committed products to our customers.

 Responsibilities:

  • Perform analysis of customer issues including log analysis and reproduction
  • Build the team capabilities to analyze customer issues by ramp-up and own new tools and setups  
  • Working with our customers daily - Automotive OEMs and Tier 1
  • Working with interdisciplinary R&D teams to resolve technical issues in different domains (e.g. mechanics, optics, HW, etc)
  •  Prioritizing and balancing requirements of different stakeholders while taking into account R&D constraints and project timeline
  • Identify and escalate issues as needed

Requirements

  •  BSc in Computer Sciences or Electrical Engineering or equivalent
  •  2+ years of experience as a System Engineer, Electronic Engineer or equivalent role
  • A systems-oriented understanding
  • Customer-facing role - a positive, engaging personality
  • Multi-tasking, self-learning, highly motivated and a team player
  • High proficiency in spoken & written English
  • Technical support experience – an advantage 
  • Automotive industry experience – advantage

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