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Technical Support Engineer

Israel · Full-time

About The Position

Innoviz' Technical-support team is responsible to provide the best technical support for Innoviz key customers, from integration to full launched with Innoviz technology inside and after.

The Technical-support engineer is focus on providing high-quality solutions for issues rising directly from our customers.

The Technical-support team is part of Innoviz Delivery department, in charge of orchestrating the programs across the company, and to deliver committed products to our customers.

 

Responsibilities:

  • Working with our customers on a daily basis - Automotive OEMs and Tier 1
  • Working with interdisciplinary R&D teams to resolve technical issues
  • Prioritizing and balancing requirements of different stakeholders while taking into account R&D constraints and project timeline
  • Identify and escalate issues as needed
  • Perform analysis of customer issues including log analysis and reproduction
  • Build the team capabilities to analyze customer issues by ramp up and own new tools and setups  

Requirements

  • BSc in CS / EE
  • 2-5 years Software development or technical support role
  • A systems-oriented understanding 
  • Customer facing role - a positive, engaging personality
  • Multi-tasking, self-learning, highly motivated and a team player
  • Strong capabilities of building organized processes
  • High proficiency in spoken & written English is a must
  • Technical support experience - preferred
  • Automotive industry experience – preferred

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